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Commuter Center User Satisfaction Survey
The Commuter Center User Satisfaction Survey is conducted each fall semester in order to help us determine how well we are serving commuter students and to give us ideas on how we can improve.
Here are the highlights from the Fall 2001 survey.
Commuter Center user characteristics
- 79% of users are 17 to 24 years old, 21% are 25 or more years old.
- 89% of users are single, 11% are married.
- 98% of users are full-time students, 2% part-time.
- 54% of users work at least 20 hours per week.
- 51% of freshmen users work at least 20 hours per week.
- 13% of users are caring for others at home (children or other individuals).
- 90% of users are seeking their first college degree.
- 36% of users are freshmen, 33% sophomores, 13% juniors, 10% seniors, 8% graduate or certificate.
Commuter Center services considered useful
- lounge areas (tables, couches, etc.) 91%
- computers/printer 88%
- television/movie library 83%
- spring water 62%
- plates, utensils, napkins, etc. 59%
- Wednesday doughnuts 56%
- microwaves 54%
- coffee, hot chocolate, or hot tea 52%
- newspapers 50%
- refrigerator 40%
- magazines 33%
- bulletin board information 29%
- printed information (brochures, flyers, etc.) 26%
- Commuter Center web page 17%
- lockers 15%
Commuter Center staff assistance effectiveness
- 58% of users find the student staff to be helpful, 42% have not required help, 0% not helpful
- 40% of users find the assistant dean to be helpful, 59% have not required help, 1% not helpful
How the Commuter Center is used
- 82% use the Commuter Center to relax.
- 80% use the Commuter Center to get things done (computer use, studying, etc.)
- 67% use the Commuter Center to socialize.
- 37% use the Commuter Center to find things out (get information).
- 88% use the Commuter Center between classes.
- 38% use the Commuter Center after class.
- 35% use the Commuter Center before class.
- 79% use the Commuter Center on Wednesdays.
- 75% use the Commuter Center on Mondays.
- 68% use the Commuter Center on Tuesdays.
- 67% use the Commuter Center on Thursdays.
- 63% use the Commuter Center on Fridays.
- 1% use the Commuter Center on Saturdays or Sundays.
- 80% use the Commuter Center between the hours of 11 a.m. and 2 p.m.
- 31% use the Commuter Center between the hours of 2 p.m. and 4 p.m.
- 29% use the Commuter Center between the hours of 9 a.m. and 11 a.m.
- 18% use the Commuter Center between the hours of 4 p.m. and 7 p.m.
- 13% use the Commuter Center between the hours of 7 a.m. and 9 a.m.
- 13% use the Commuter Center after 7 p.m.
How users first discovered the Commuter Center
- Orientation 32%
- From another student 30%
- Found it on their own 24%
- Campus visit prior to enrollment 13%
- Cal U web site or Commuter Center web site 1%
Single-most Commuter Center improvement desired
- Additional computer(s) 68%
- Larger facility 11%
- Additional or replacement furniture 9%
- New entrance doors (quiet doors to block noise & smoke) 5%
- Blinds on windows 4%
- None 2%
- Décor enhancements (wall hangings, more plants, etc.) 1%
- Approval of Commuter Center location
- Agree location is good 99%
- Do not agree location is good 1%
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